EMERGENCY Burst pipes

Read and follow steps if needed:

Call us at 022 4349827, the text also

  1. Find the water meter at the gate or in the unit meters box and turn it off

  2. Look for a box on the ground with a meter in it. (black or blue top see photos)

  3. Shut it off clockwise normally gate valve or ball valve in the ceiling hatch (apartments) or outside in the ground ( houses, Units),

  4. If units are many meters together, turn the hose tap on the outside and see if the flow stops. If the water shuts off Well, the flow will slow to stop.

  5. Inside you can turn other taps on to stem the flow to another area if you can’t turn off the water.

  6. You can also call the council for the water meter location on (09) 442 2222 or faults, during normal hours.

  7. If the water keeps going but slows that should be ok, turn the power off to the cylinder if the leak is in there. (power off before, you touch anything)

  8. Call our number if you haven’t already. 022 4349827, TEXT ALSO

  9. Keep calm, turn the power off to any lights if coming from the ceiling, switch off or in the meter box switch off.

  10. Get towels etc anything that can soak up water.

  11. Move any gear away from the area if possible.

  12. If you have talked to us we will turn up soon. (make sure you have talked to a person)

  13. Get the landlord's number or property manager’s number and tell them

  14. We can get air dryers and Restoration once the main problem is fixed. Let us know what you want to do. Talk to the plumber when on site, we will worry about payment later sometime. We have got you covered.

Normally what meter boxes looks like
Standard type water meter
What a group of meters look like

CALL: 0800562251